Pay for Resolutions,
Not Seats.
ResponseCX resolves outcomes autonomously — cancel orders, process returns, update subscriptions. Create your organization, save a payment method, and launch without waiting on sales ops.
Starter
$0 due today
Create the org, save a card for metered billing, and move straight into setup.
Growth
$5,000 due at activation
Activate all channels in one checkout, then launch with guided onboarding support.
Deep inbox automations resolve tickets end-to-end with human-grade guardrails.
Chat
Live chat flows hand off seamlessly between AI agents and your human team.
Social
Surface-ready responders for Instagram, Facebook, and X with tone control.
Voice
Natural voice agents handle calls, capture intents, and escalate when needed.
- Avg. payback
- ≤45 days
- Customer CSAT lift
- +20–25%
- Hours returned to team
- 160+/mo
Outcome-based pricing
Scale without scaling costs
Every plan includes outcome analytics, guardrails, and human takeover. Guided launch support is available for Growth and Enterprise.
Starter
Pay only for autonomous outcomes on one channel.
Self-serve
$2.50/outcome
No platform fee
Due today
$0
No platform fee today. Save a card now and autonomous outcomes are invoiced monthly after resolution.
Billed later
$2.50 per autonomous outcome
Best fit
Best for proving value on a first production channel.
Move from signup to workspace setup without waiting on procurement or sales ops.
- Pay-per-resolution pricing
- 1 channel (Email or Chat)
- Standard integrations
- Outcome analytics
- Email support
Growth
All channels plus guided launch support for scaling brands.
Self-serve + guided launch
$2.00/outcome
+ $5,000/mo platform fee
Due today
$5,000
The monthly platform fee is charged at activation. Autonomous outcomes are invoiced monthly at the lower Growth rate.
Billed later
$2.00 per autonomous outcome
Best fit
Best for brands rolling out across channels with a success manager.
Best for Shopify and Gorgias teams scaling outcomes across voice, email, chat, and social.
- Lower per-outcome rate
- Voice + Email + Chat + Social
- All integrations (40+)
- Outcome dashboards & Evals
- Dedicated success manager
- Priority launch & QBRs
Enterprise
Multi-brand or regulated deployments with enterprise controls.
Sales-led
$1.50/outcome
Custom platform fee
Due today
Custom
Commercial terms, rollout, and invoicing are scoped with your team.
Billed later
Custom usage and platform agreement
Best fit
Best for multi-brand, regulated, or high-volume operations.
Includes SSO/SAML, environments, audit trails, dedicated infrastructure, and bespoke SLAs.
- Lowest per-outcome rate
- All channels & actions
- SSO/SAML, roles & environments
- Custom workflows & SLAs
- Dedicated infrastructure
- Bespoke outcome definitions
Starter: metered outcome billing with no platform fee and no charge due today.
Growth: monthly platform fee plus lower outcome pricing, billed immediately after checkout.
How activation works
One billing flow from plan selection to launch
Starter and Growth now activate through the same secure checkout used inside onboarding. The difference is what gets charged today and what invoices later.
Starter: $0 today
Save a card now for monthly usage invoices.
Growth: $5,000 today
Activate the platform fee now, then invoice autonomous outcomes monthly.
Create the organization
Name the workspace, assign the billing owner, and make sure access and invoices sit in the right organization.
Secure billing
Starter stores a card for monthly metered invoices. Growth also charges the platform fee at checkout.
Launch from setup
After billing is confirmed, land directly in setup to connect channels, integrations, and guardrails.
The math your CFO will love
Use your own numbers to see how outcome pricing compares to your current CX spend.
- Current monthly CX spend
- $25,000
- With ResponseCX (Growth)
- $11,000
- Monthly savings
- $14,000
- Annual savings
- $168,000
Illustrative estimate based on published Growth pricing ($2.00/outcome + $5K platform fee). Actual spend depends on volume, channels, and workflow scope.
“We paid for the platform in the first month.”
“ResponseCX went live on voice in under two weeks and now resolves a majority of volume before it hits our team. The ROI dashboard makes savings obvious — CFO buy-in was a non-event.”
VP of CX
High-growth DTC brand
Expand outcomes
Add-ons
Land with Starter or Growth, then expand by ticket type. Most brands add 1-2 modules in their first two quarters.
Order Care
$500–$1,500/moWISMO, address changes, cancellations, replacements.
Subscription Care
$500–$1,500/moSkips, swaps, churn-saves, winbacks with SMS follow-ups.
Warranty Agent
$500–$1,500/moClaims intake, serial checks, replacements, RMAs.
Transparent billing
Starter begins at $0 today. Growth charges the monthly platform fee at checkout and bills autonomous outcomes separately.
Fast activation
Create the organization, add billing, and move directly into setup without a handoff to sales or finance.
Enterprise controls
Audit trails, role-based access, and encrypted data handling support security review, procurement, and ongoing governance.
Start with Starter or activate Growth today
Create your organization, add a payment method, and finish billing in minutes.